Can I personalize my tumbler?

Yes! Most AuraSIP tumblers can be personalized with your name or text before checkout.

Can I cancel my order?

Orders can only be cancelled before production begins.

Can I place a bulk or corporate order?

Absolutely! We offer bulk and corporate gifting solutions. Please contact our team to discuss your requirements, customization options, and pricing.

What if I entered incorrect order details?

Please contact our support team immediately. If your order hasn't been processed yet, we'll do our best to update the details.

How can I contact AuraSIP regarding my order?

You can reach our customer support team with your Order ID and registered email address. We'll be happy to assist you with any order-related questions.

Do you ship across India?

Yes! We deliver to most locations across India through our trusted courier partners. Simply enter your PIN code during checkout to confirm delivery availability.

How long does delivery take?

Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes:

• Metro cities: 2–4 business days
  
• Other locations: 4–7 business days
  

Delivery times may vary slightly during peak seasons, holidays, or due to unforeseen courier delays.

How do I track my order?

Once your order is shipped, you'll receive a confirmation email and/or SMS with a tracking link. You can use this link to monitor your package in real time until it reaches your doorstep.

If you haven't received your tracking details within 48 hours of placing your order, feel free to contact our support team.

Is shipping free?

Yes! We offer FREE shipping across India on all prepaid orders.

For Cash on Delivery (if available), a small convenience fee may apply. Any applicable charges will be clearly displayed during checkout.

Is it leak-proof?

Yes! Our tumblers are designed with a secure, spill-resistant lid to help prevent leaks during everyday use. For the best experience, always ensure the lid is properly closed before carrying.

Note: Not intended to be stored upside down or shaken vigorously.

Is it dishwasher safe?

We recommend hand washing your AuraSIP tumbler to preserve its premium finish, insulation, and personalized design for years to come. The lid can be washed separately with mild soap and water.

Is it made of stainless steel?

Absolutely! Every AuraSIP tumbler is crafted from premium 18/8 food-grade stainless steel, making it durable, rust-resistant, BPA-free, and safe for everyday use.

Can it hold hot drinks?

Yes. Thanks to its double-wall vacuum insulation, your AuraSIP tumbler helps keep hot beverages warm for up to 6–8 hours, depending on external conditions.

Can it hold cold drinks?

Absolutely! The double-wall vacuum insulation keeps your drinks refreshingly cold for up to 12–24 hours, while helping prevent condensation on the outside.

Will the tumbler sweat or form condensation?

No. The double-wall vacuum insulation helps prevent condensation, so your tumbler stays dry and comfortable to hold.

Can I use it every day?

Absolutely! AuraSIP tumblers are designed for everyday use—whether you're at work, the gym, traveling, or relaxing at home.

Is the personalization durable?

Yes. Our premium personalization is designed to be long-lasting with proper care. To maintain its appearance, we recommend hand washing and avoiding abrasive scrubbers.

Can I return personalized products?

Since each personalized product is custom-made just for you, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

Please double-check your personalization details before placing your order.

What if my product is damaged?

We're sorry if your order didn't arrive in perfect condition. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
  
• Clear photos of the product
  
• Photos of the packaging (if applicable)
  

Once verified, we'll arrange a replacement or provide an appropriate resolution at no additional cost.

How do refunds work?

If your order qualifies for a refund under our Return & Refund Policy, the refund will be processed to your original payment method after the returned item is received and inspected.

Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Please note: Personalized products are not eligible for refunds unless they arrive damaged, defective, or incorrect.

Can I cancel or modify my order after placing it?

Orders can only be cancelled or modified before they enter production. Once your personalized tumbler is being prepared, changes or cancellations may no longer be possible. If you need assistance, contact us as soon as possible after placing your order.

What payment methods do you accept?

We accept all major payment methods, including:

• UPI (Google Pay, PhonePe, Paytm)
  
• Credit & Debit Cards (Visa, Mastercard, RuPay, American Express)
  
• Net Banking
  
• Popular Wallets (where available)
  
• Cash on Delivery (if available for your location)

Can I pay using UPI?

Yes. You can securely pay using any supported UPI app, including Google Pay, PhonePe, Paytm, BHIM, and other compatible apps.

Is Cash on Delivery (COD) available?

If COD is offered, its availability depends on your delivery PIN code and will be shown during checkout. Additional verification may apply for COD orders.

My payment was successful, but I didn't receive an order confirmation.

Please wait a few minutes and check your spam/junk folder. If you still haven't received confirmation, contact us with your payment details, and we'll verify your order.

How should I clean my AuraSIP tumbler?

We recommend hand washing your tumbler with warm water, mild dish soap, and a soft sponge. Rinse thoroughly and allow all parts to dry completely before reassembling.

Is my AuraSIP tumbler dishwasher safe?

Hand washing is recommended to help preserve the tumbler's finish, insulation, and any custom artwork for long-lasting performance.

Can I put my AuraSIP tumbler in the microwave?

No. The tumbler is made with stainless steel and should never be used in a microwave.

Can I store my tumbler in the freezer?

We do not recommend placing your tumbler in the freezer, as it may affect its insulation and performance.

How do I clean the straw?

Wash the straw with warm water and mild soap using a straw cleaning brush. Rinse thoroughly before use.